Questions & Answers

  • 1. What Are The Product Categories On Your Platform

    All product categories can be listed subject to our internal pre-vetting processes for both manufacturer and product quality standard

  • 2. Is your Platform For Large Purchases Only

    Our platform is built with everyone in the procurement value creation and supply chain in mind. Manufacturer, Wholesaler and Retailer

  • 3. Are You Mainly For Cross Boarder Purchases

    As a procurement platform, we serve both local and global market facilitating global trade

  • 4. What Quality Control Measure Are In Place For Product/Manufacturer

    We pre-vet manufacturers and their product for quality standard in line with government established and regulated standard in country of manufacture all of which must meet our minimum threshold with necessary government issued license/approval number

  • 5. Is your Procure-Finance Product For All User

    The product is to aid product-off-taking, merchant bulk purchases and volume driving order, as such there is a minimum repeat purchases a user must have done on our platform to be eligible.

  • 6. Do You Partner With Manufacturers

    The essence of our Procure-MERCHANT product is to partner with manufacturers of standardize product for easy access to new market. In that, we facilitate conversation, trade agreement and establishment

  • 7. What Are the Requirement to Use Your Platform

    We are very big and also strict on our established quality control standard and as such it is a must that all intending merchant must ensure they have their verifiable quality standard/compliance certificate/approval number issued by government established agency.

  • 8. How Does Use-Procure Platform Work

    We are live both on Mobile and Web. All you need do is to visit the playstore or iOs to download Use-Procure MobileApp, sign up and get started with your request. Searching, Ordering and Shipping takes less than 5minutes with invoice from manufacturer/merchant from around the world issued in minutes for payment

  • 9. How Long Does It Take To Get An Invoice For My Order

    It takes less than 5minutes to get an automated invoice irrespective of the volume and country of your order.

  • 10. How Long Does It Take To Know My Shipping Cost

    It takes less than 5minutes to get an automated invoice irrespective of how far the destination is from the country of purchase

  • 11. Can I Arrange For My Delivery Outside Of Your Shipping Offer

    Yes, customers can arrange for their shipping or transportation independently.

  • 12. CAN I KNOW THE END-TO-END COST OF MY PURCHASES BEFORE HAND?

    Yes, it is absolutely possible to know the cost of every order before hand for necessary procurement and shipping decisions.

  • 13. DO YOU OFFER WAREHOUSE/STORAGE SERVICES?

    Yes, as part of our end-to-end strategic procurement services, we also offer warehousing/storage facility in partnership with our partners across the world.

  • 14. DO YOU OFFER SPECIAL PACKAGING SERVICES?

    Yes but this has to be stated as part of the additional services for manufacturer/seller to add to the product safety layer.

  • 15. CAN I PLACE ORDER WITH MULTIPLE MANUFACTURER/SELLER?

    Yes, it is much cost economical and timely delivery driven. To do this, simply add your order to the cart one after the order and click ship-all to get a one-off invoice.

  • 16. AT WHAT POINT AM I EXPECTED TO MAKE PAYMENT FOR MY ORDER/SHIPMENT?

    Upon receiving either a single or a one-off invoice, you are expected to proceed with payment as indicated on the invoice. Your order would only be released or shipped when payment is received. A receipt would thereafter be sent to your indicated email address along with tracking details.

  • 17. HOW DO I KEEP TAB OF MY SHIPMENT?

    Real time tracking details would be sent to you via mail the moment payment is confirmed received with receipt issued.

  • 18. IN WHAT CURRENCY CAN MY ORDER AND SHIPMENT BE MADE?

    This depends on the local currency of the country you are ordering/shipping from. Most likely it wouldbe in dollars.

  • 19. ARE YOUR LISTED MANUFACTURERS/MERCHANTS FROM SPECIFIC COUNTRIES OR REGION?

    No, our merchants are from across the world. Different region, continent and countries.

  • 20. WHAT LOGISTICS ARRANGEMENT ARE IN PLACE FOR CUSTOMER?

    To aid seamless cross boarder transportation, we have partnered with global logistics/transportation provider for road, water and air transportation.

  • 21. AS A MANUFACTURER, HOW DO I MANAGE MY LISTING?

    As part of merchant onboarding process, you will be required to sign up to create an account with some specific contact details. This information would be used to profile your organization for easy log in to manage.

  • 22. AS A USER, HOW DO I KNOW MY ORDER HAS BEEN RECEIVED AND PROCESSING?

    You will be notified every step of the way as soon as you click order to when you set your purchases sailing for delivery using specific contact information you would have filled in when placing the order.

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